Privacy Policy – Nordico Coffee Roasters

Effective Date: April 19, 2025

1. Introduction

Welcome to Nordico Coffee Roasters, based in Tamarindo, Costa Rica. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (https://nordico.coffee), place an order, subscribe to our communications, or interact with our business as a customer or partner.

This policy covers:

• Individual Direct-to-Consumer (DTC) customers

• Wholesale partners and B2B leads

• Users from regions with privacy regulations (GDPR, CCPA, CAN-SPAM, LGPD, and PIPEDA)

2. Information We Collect

We collect the following information when you use our services:

a. Personal Information

• Name

• Email address

• Phone number

• Billing/shipping address

• Order history

b. Business Information (for wholesale leads)

• Company name

• Business email

• Website

• Product preferences

c. Technical Information

• IP address

• Device type and browser

• Cookies and usage data

3. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Respond to inquiries

• Send updates, offers, and newsletters (with consent)

• Improve our website and offerings

• Customize our communication based on preferences

• Maintain business relationships with partners

• Comply with legal obligations and industry standards

4. Legal Basis for Processing (GDPR Compliance)

We process your data based on:

• Your consent (newsletter signup, sample requests)

• Contractual necessity (purchases, agreements)

• Legitimate interest (business communication, improvements)

• Legal obligations (financial, tax, and consumer laws)

5. How We Share Information

We do not sell or rent personal data. We may share data with:

• Payment processors (e.g. PayPal, Stripe)

• Logistics and shipping providers

• CRM and email service platforms (e.g. Mailchimp)

• Marketing automation tools and analytics partners

• Government or legal authorities if required

All third-party services used are subject to data processing agreements and appropriate safeguards.

6. Your Rights (GDPR / CCPA / PIPEDA / LGPD)

Depending on your location, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or outdated information

• Request deletion of your data

• Withdraw consent to communication

• Request data portability (copy of your data)

• Object to data processing

• Lodge a complaint with a data protection authority

To exercise these rights, email us at info@nordico.coffee

7. Email Communication & Opt-Out (CAN-SPAM)

We may send you:

• Order confirmations

• Shipping updates

• Offers, newsletters, and updates

You can unsubscribe at any time by clicking the link in any email or emailing us directly. All marketing emails will always include a clear opt-out mechanism.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences

• Analyze site usage

• Improve user experience

• Deliver relevant advertising via remarketing (with user consent)

You can disable cookies in your browser settings, but some features may be limited.

9. Data Security

We implement administrative, technical, and physical safeguards to protect your data, including:

• Encrypted checkout and secure HTTPS

• Limited internal access controls

• Secure hosting infrastructure with backups

10. Data Retention

We retain data:

• As long as your account or relationship is active

• As required for legal, accounting, compliance, or tax purposes

• No longer than necessary for the purpose for which it was collected

11. International Transfers

If you are located outside Costa Rica, your data may be transferred to and processed in Costa Rica and other countries. We ensure adequate protection via:

• Standard contractual clauses

• Data processing agreements

• Verified third-party compliance (e.g. GDPR, CCPA-certified partners)

12. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from minors. If we learn we have inadvertently collected data from a minor, we will delete it promptly.

13. Updates to This Policy

We may update this policy from time to time to reflect changes in laws or our practices. Major changes will be notified by email or prominently on our website.

14. Contact Us

For questions or privacy requests: 📧 info@nordico.coffee 🏢 Nordico Coffee House S.R.L. Plaza Tamarindo, Local 23, 50309 Tamarindo, Guanacaste, Costa Rica

Thank you for trusting Nordico.