1. Where orders ship from

Most products are prepared and shipped from Costa Rica. Selected coffee variants may also be fulfilled from authorised Nordico stock in New York for U.S. delivery. The cart and checkout should identify the available origin and rate before payment.

2. Dispatch rhythm

Coffee is roasted and dispatched according to the schedule shown on the product and checkout pages. Orders containing different preparation times may ship together or separately. Weekends, holidays, customs, weather and carrier conditions can affect timing.

3. Rates

Rates are calculated from destination, weight, dimensions, product type and available service. Free-shipping thresholds apply only to eligible products and regions. Vandolas, Chorreadores, heavy brew gear, sauces, RTD multipacks and other weight-sensitive goods may require calculated shipping even when the cart value exceeds a threshold.

4. Free-shipping offers

Thresholds and promotions are shown before checkout. Unless stated otherwise, they cannot be combined with other free-shipping coupons or promotions. Nordico may correct a rate if incorrect product weight, address or technical data produced an obvious error, while preserving applicable consumer rights.

5. International delivery and customs

International customers are responsible for accurate addresses and any import duties, taxes, brokerage, permits or local fees not collected at checkout. Customs delays are outside Nordico’s direct control. Food and plant-product import rules vary; customers should confirm local eligibility.

6. Address changes and failed delivery

Contact us immediately if an address is wrong. Once a parcel is accepted by the carrier, changes may not be possible. Additional costs caused by an incorrect address, refusal, non-collection or failed delivery may be charged where legally permitted.

7. Damage, loss or incorrect items

Report visible damage, missing contents or incorrect items promptly with order number, packaging photographs and product photographs. Keep the parcel until the carrier or Nordico confirms next steps. We will assess replacement, reshipment, refund or carrier claim as appropriate.

8. Returns

Contact info@coffeenordico.com before returning anything. Products must normally be unused, complete and safely packaged. Opened food or beverages, custom-ground coffee, personalised products and hygiene-sensitive goods may be non-returnable where allowed. Defective or misdescribed goods remain covered by mandatory rights.

9. Refund timing

Approved refunds are sent to the original payment method. Bank and payment-provider processing times vary. Original shipping and return shipping are refundable only where required or agreed for the specific issue.

10. Contact

Email: info@coffeenordico.com
WhatsApp: +506 6412-1127